Frequently Asked Questions (FAQs)
Find answers to common questions about our premium cigars, shipping, and services.
Are your cigars authentic and legally sourced in the USA?
Yes. All cigars sold on our website are 100% authentic premium cigars sourced from authorized manufacturers and licensed distributors in the United States. We do not sell counterfeit, imitation, or gray-market cigars—ever.
Do you ship cigars within the United States?
Yes. We ship domestically across the United States, including most states where online cigar sales are permitted by law. Orders are fulfilled from within the USA to ensure freshness, faster delivery, and legal compliance.
What is the legal age requirement to buy cigars online in the USA?
You must be 21 years of age or older to purchase cigars, as required under U.S. federal law (FDA regulations). By placing an order, you confirm that you meet the legal smoking age. Age verification may be required at checkout or delivery.
How are cigars stored before shipping?
Our cigars are stored in commercial-grade humidors maintained at optimal temperature and 65–70% relative humidity. Proper storage is critical for premium cigars, and we ensure every cigar is shipped in peak condition.
How are cigars packaged for shipping?
Each order is packed using humidity-controlled packaging designed to protect cigars during transit. This helps maintain freshness, construction, and flavor until your cigars arrive.
How long does shipping take within the USA?
Standard shipping typically takes 3–7 business days, depending on your location and carrier. Expedited shipping options may be available at checkout. Shipping times may vary during holidays or peak seasons.
Do you accept returns or exchanges on cigars?
Due to the perishable and consumable nature of premium cigars, we do not accept returns once an order has been opened or smoked. If your order arrives damaged, incorrect, or defective, contact us within 24 hours of delivery for resolution.
Do you sell flavored cigars or machine-made cigars?
Our catalog focuses primarily on premium handmade cigars. Product descriptions clearly specify whether a cigar is hand-rolled, flavored, infused, or machine-made, so customers can make informed decisions.
Can beginners buy cigars from your store?
Absolutely. We offer a range of mild to medium-bodied cigars ideal for beginners. Each product includes strength, wrapper, origin, and tasting notes to help new smokers choose confidently.
Do you sell cigar accessories in the USA?
Yes. We also sell cigar accessories, including cutters, lighters, humidors, and travel cases—available for shipping within the United States. Accessories are carefully selected to complement premium cigar care.
